Shipping, Return, and Refund Policy
Welcome to BS7, a brand of Pose International Pvt. Ltd. We are committed to providing you with a seamless shopping experience. Please read our Shipping, Return, and Refund Policy carefully to understand our practices.
Shipping Policy
1. Order Processing
1.1 Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. Please ensure that your shipping address and contact information are accurate.
1.2 Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. Once processed, your order will be dispatched, and you will receive a tracking number via email.
2. Shipping Methods and Delivery Time
2.1 Shipping Options: We offer various shipping options, including standard and expedited shipping. The available options and shipping charges will be displayed at checkout.
2.2 Delivery Time: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days, depending on the delivery location. Please note that these times are estimates and may vary based on external factors such as weather conditions or courier delays.
2.3 International Shipping: We currently offer international shipping to select countries. Delivery times and shipping costs will vary based on the destination. Customers are responsible for any customs duties or taxes that may apply.
Return Policy
1. Return Eligibility
1.1 Timeframe: If you are not satisfied with your purchase, you may return the product within 15 days of the delivery date.
1.2 Condition: Products must be returned in their original condition, unused, unwashed, and with all tags and packaging intact. Items that are damaged, altered, or show signs of wear will not be accepted.
2. Return Process
2.1 Request a Return: To initiate a return, please contact our customer support team at support@bs7brand.com with your order number and reason for return.
2.2 Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
2.3 Return Address: Returns should be sent to the address provided by our customer support team. Please include a copy of your order confirmation or receipt.
Refund Policy
1. Refund Eligibility
1.1 Refund Conditions: Refunds will be issued for returned products that meet our return eligibility criteria. Original shipping charges are non-refundable.
1.2 Unprocessed Orders: If your order has not been processed, you may cancel it for a full refund. The refund will be processed within 5-7 business days.
2. Refund Process
2.1 Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.2 Refund Method: Approved refunds will be processed and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
2.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as for items not in their original condition or items returned after the 15-day return window.
3. Late or Missing Refunds
3.1 Processing Time: If you haven’t received a refund within the expected timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
3.2 Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at support@bs7brand.com.
Contact Information
For any questions or concerns regarding our Shipping, Return, and Refund Policy, please contact us at:
Pose International Pvt. Ltd.
BS7 Brand
Calicut, Kerala, India
Email: support@bs7brand.com
Phone:079024 37070